What if my package gets lost or arrives damaged?Updated 6 months ago

Lost packages

At FLEXA, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please follow the link here.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please follow the link here. Make sure you provide all necessary documentation.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.