Missing a screw or broke a slat?. You can find a lot of our spare parts and fittings in our webshop here. If you are missing a specific part, which is not available in our webshop, please don't hesitate to reach out to us be e-mail. To assist you in
FLEXA provides a 5-year Top Up guarantee on our FLEXA Classic, FLEXA White and FLEXA Nor collections' standard system parts (legs and straight ladders for half-high beds, high beds and bunk beds 154cm and bed rails). The Top Up guarantee is valid for
You will have the option to cancel your order by contacting our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatc
To change or amend your order please contact our customer support team by email at [email protected]. Orders can only be changed as long as they have not been processed. If your order has been shipped, please look to our return instructions for mor
You will receive an order confirmation via email. If you haven't received a confirmation email, it may have landed in your spam filter. If you can't find it here either, please send us an email with the contact details you used on your order. We will
Unfortunately we don't offer giftwrapping of items purchased in our webshop at www.flexaworld.com.